Refund policy

At The Primrose, we want you to feel completely in love with your purchase. If something isn’t quite right, we offer returns for store credit only under the following conditions:

• Store Credit Returns: Eligible returns will be issued as store credit if requested within 5 days of delivery.

• Return Window: Items may be returned within 5 days of delivery.

• Item Condition: Returned items must be unworn, unwashed, with original store labels intact, and free from damage, stains, or perfume.

• Final Sale Items: All items marked as SALE are final sale and cannot be returned or exchanged.

• Return Shipping: Customers are responsible for return shipping costs. We recommend using a trackable service to ensure safe delivery.

Once your return is received and inspected, we’ll issue your store credit via email.

Thank you for respecting our policies, they help us maintain the care and quality you deserve.